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Reprinted with permission from The Journal of GXP Compliance, Volume 7 Number 4.
Software quality is an issue for GxP-compliant situations. However, this article also addresses software quality in a general sense in which most IT project can understand and benefit.
"If only I didn't have to deal with the
people at work, I could get so much done!" Have you ever heard yourself say
this? This is the lament of those reacting to the foibles of co-workers,
bosses, teammates, direct reports, clients or vendors.